Privacy policy
CV Financial Services trading as Gemzo Accounting Solutions (“Gemzo”, “we”, “us”) respects your privacy. This policy explains how we handle personal information through this website and our enquiry channels in accordance with South Africa’s Protection of Personal Information Act, 2013 (POPIA).
Information we collect
When you contact us, we may receive your name, telephone number, email address, selected service, message, and any information you voluntarily provide. Our web server may also process technical information such as your IP address, browser type, request time, and pages requested for security and reliable operation.
How we use it
- To respond to enquiries and prepare requested consultations or quotations.
- To provide services you engage us to perform.
- To maintain security, prevent abuse, and meet legal or professional obligations.
- To keep appropriate business and regulatory records.
WhatsApp and email
The website’s enquiry form prepares a WhatsApp message for you to review and send. Your information is not submitted to Gemzo until you send that message. WhatsApp is operated by a third party and its own privacy terms apply. You may instead contact us directly at info@gemzo.co.za or 083 580 1333.
Sharing and international processing
We do not sell personal information. We may share it with service providers, professional advisers, regulators, or authorities where necessary to provide services, operate securely, or comply with law. Communication platforms and hosting providers may process information outside South Africa subject to their safeguards and applicable law.
Retention and security
We retain information only for as long as reasonably needed for the purpose collected, an active client relationship, dispute resolution, and applicable tax, legal, or professional recordkeeping requirements. We use reasonable organisational and technical safeguards, but no internet transmission is completely secure.
Your rights
Subject to applicable law, you may ask whether we hold your personal information, request access or correction, object to certain processing, request deletion where permitted, or lodge a complaint with South Africa’s Information Regulator.
Cookies
This version of the website does not use advertising or analytics cookies. A short-lived, essential session cookie may be created for contact-form security. It is not used for advertising or cross-site tracking.
Contact
For privacy questions or requests, email info@gemzo.co.za, call 083 580 1333, or write to Gemzo Accounting Solutions in Benoni, Gauteng, South Africa. We may update this policy when our services or legal obligations change.